Support
How to reach us
Write to support@liftscribe.com. Include the e-mail address of your Liftscribe account so we can find it, and never send passwords. We answer in English, German, Dutch, French and Polish.
Working with a coach
Your coach set up your plan, check-ins and nutrition targets and is your first contact for anything about them. We handle the app itself: sign-in, sync, exports, billing and bugs.
Subscriptions, refunds and AI points
Premium is bought in the iPhone app and billed by Apple. To cancel or change it, open your device's Settings, tap your name, then Subscriptions; the app's Account → Premium screen links there too. Deleting your account does not cancel an Apple subscription, so cancel first. Refunds for in-app purchases are handled by Apple at reportaproblem.apple.com. New phone or reinstalled app? Use “Restore purchases” on the Premium screen. AI points reset each month, and a 200-point pack never expires. If something was charged and Premium did not unlock, write to us with the e-mail of your account and the date of the purchase.
Your data
You can export your workouts and measurements at any time from Account → Your data in the app, and download everything we hold about you from the same place. Deleting your account is there too, and takes effect immediately. If you would rather we do it, e-mail us from the account's address.
Something looks wrong
Tell us what you expected, what happened instead, and the screen you were on. A screenshot helps. If a food or exercise entry is wrong, the entry name and where you found it is enough.